Record360 Launches ServicePro in Latest Extension of Software Tools to Help Dealers and Rental Companies Streamline Heavy Equipment Service and Sales Management
SEATTLE–(BUSINESS WIRE)–Record360, which provides a mobile inspection and workflow platform that simplifies how companies manage the marketing, sales and asset condition reporting of used heavy equipment inventory, today announced the launch of ServicePro.
Representing the latest extension to Record360’s portfolio, ServicePro streamlines the tedious manual process performed today by service advisors to manage service requests, cost estimates, equipment status and email notifications. or SMS between technicians and customers.
ServicePro solves this challenge, notes Abby Chao, Managing Director of Record360. “We’ve developed a suite of easy-to-use digital tools, accessible from a smartphone, tablet or laptop, that streamlines this process,” she explained. “It takes the guesswork out of service status and work requests by giving your technicians and managers an efficient digital workflow and customer communication platform backed by a single, trusted source of truth.”
Today, a service advisor, working with a technician, will develop a scope of work and cost estimate for the equipment repair or service request. The consultant then contacts the client to explain the estimate and obtain work order approval. It is a complicated manual process, involving many back-and-forth actions such as phone calls, emails and handwritten notes, as well as scanning and printing of documents, between the advisor of service, the technician and the customer, often without a written record.
With ServicePro, service advisors use a digitized process with intuitive software tools to streamline customer communication, improve the service experience, and save technicians time. Advisors can create and send quotes, inspections, and get work order approvals using two-way SMS, all in one easy-to-use platform. Technicians can capture repair status and updates quickly and efficiently from their mobile device.
“It is a workflow management and service archiving system that simplifies communications with customers, facilitates notifications, provides a common repository for work order history, technician notes , inspections, approvals and customer feedback,” Chao added. “Service departments are able to improve customer satisfaction, generate more service revenue and increase technician productivity.”
Typical ServicePro customers include rental agencies and dealerships, truck service centers and third-party service shops. Key benefits of the new offering include:
- Quick implementation. Customers can be up and running in less than a week. All features are tested and proven, the tools are simple and intuitive to use requiring minimal formal training.
- Configurable to your business. Current forms, checklists, documents and processes are digitized into Record360; customers can create custom lists, forms, and workflows to fit their business. Expert guidance on best practices from real users ensures successful deployment and use.
- Promotes communication, efficiency, collaboration. Deploys a tool for customer inspections, estimates, and approvals in user-friendly formats including email and text. Provides a single digital “source of truth”, replacing paper records. Improve communication and efficiency between departments, reduce manual work, engage all team members in rental, service and sales departments from a single application.
- Supports improving the customer experience. Delivers a high-quality customer experience by combining digitized processes with the expertise and knowledge of service advisors to clearly, quickly and accurately communicate all aspects of equipment service engagement.
“We are excited to bring ServicePro to market and begin demonstrating to customers the benefits and rapid return on investment they can achieve,” said Chao. “This is a logical and strategic expansion of our portfolio that deepens and extends our ability to deliver value and cost savings to our customers.
ServicePro joins the company’s two other major software product offerings: SalesPro and InspectPro.
SalesPro provides a workflow platform and mobile digital tools for construction companies, dealerships, rental fleets and other commercial equipment owners to quickly identify assets for sale, determine their condition, market them to buyers, and respond quickly to buyer interest. The platform streamlines the process of pricing, creating, distributing and updating listings in real time via text and social media platforms to interested buyers.
InspectPro is Record360’s flagship product. It is a digital library of real-time, continuously updated equipment inspections, including photos and videos, cataloging the actual condition of the asset and a history of usage data while throughout its life cycle. The database also allows inventory search across multiple locations, so if a representative cannot find a specific asset locally, it can be identified and tagged for sale from another office.
ABOUT RECORD360 — Founded in 2013, Record360 is used by clients such as Sunbelt Rentals, Herc and Aim Leasing to document the condition of assets such as construction equipment, trucks and other rental machinery at the time of exchange. The company acts as an independent third party to store the footage with location and timestamp and is there to hold evidence in the event of a damage dispute. Record360 is used in over 2,000 locations nationwide. For more information about Record360, visit us at www.record360.com.